A plumber is only as good as his tools. But his tools aren’t just limited to a wrench and pliers. It includes using the best plumbing software in the business.
These days, there are a lot of software options for a plumbing business. So much in the fact that it becomes quite difficult to choose which one is best for you. You can read reviews all day long, but using it from day one may make you regret your purchase.
Rather than giving you a list of options to choose from, we’ll instead provide you with a checklist. Then you can purchase software that is more to your standards, assuming it meets the base level criteria.
Keep reading for the definitive guide on what types of software (and features) are best for plumbing services.
Use Plumbing Software With a Focus on Security
Everyone knows the annoyance of your devices begging you for updates. They pester you with them at the most inopportune times, particularly when you are busy working. It’s easy to ignore them and continue to postpone them for later.
However, many people did not realize just how important updates are. In addition to making your software run smoother, they often patch security vulnerabilities. Without these patches, your device is susceptible to hackers and other ne’er-do-wells.
So, only purchase software from providers that put an emphasis on updates. Not just feature updates, but security updates as well. These updates should occur on a semi-regular basis to keep up with any vulnerabilities.
In addition to this, you want a company that uses encryption as a standard in their business software. This includes not just access to the software, but encryption of any data that goes in or out. This is vital for keeping your sensitive information safe and sound.
Choose Only Business Technology That Is Feature-Rich
There’s nothing more annoying than having to use a dozen programs to do just a handful of things. Such is the nature of modern, online business environments. You have an app to chat, an app to share files, and an app to track inventory.
Fortunately, there are software solutions that combine all of your needs into a single application. This is business technology that can handle your correspondence as well as your accounting. It’s a one-stop shop for communication as well as billing information.
Try to find a software solution that incorporates all the most important parts of your business in one place. Don’t settle for software that does not meet all of your needs. Trust us, there are plenty of solutions out there that have everything you are looking for.
An excellent example is buildops field service software. It combines many of your most critical functions into a single location for ease of use and convenience.
Choose Plumbing Software That Helps with Scheduling
A big challenge for many plumbers is organizing their day. They often have to travel all around the city to visit multiple clients, often resulting in a complicated trip. It can be very difficult to triage different calls and meet customer needs in a timely fashion.
The best plumbing software will assist you in organizing your day. It prioritizes high-value and high-importance clients over maintenance calls and checkups. Further, it can compile all the information from these visits into a single place.
Most importantly, this information stays on file for any future visits. It makes it much easier for you to solve problems since you have information from past visits. Your day then becomes much more efficient than ever before.
In addition to software that provides the scheduling function, make sure that it integrates with your systems. You want the same information in the office as you have on the road. This is especially helpful when you have several plumbers servicing the same area at once.
Look for Exceptional Customer Service
Software errors are bound to happen, and when those errors happen, you will need the help of technical assistance. Avoid any companies that do not provide prompt and efficient service when you need it most. Especially if that assistance is not available on the schedule you work with.
In addition to this, you want a wide variety of contact options. Some companies will limit your support to email, which results in customer service interactions that take days or weeks.
Instead, look for companies that will give you multiple ways to contact them. These can be phone calls, emails, and even text messages. Automated chatbots are a welcome feature to handle basic tasks as well.
Pay attention to the quality of the service that you get. If you notice that a lot of the employees do not seem to be so enthusiastic, or lack knowledge, that’s a bad sign. A lack of prompt service is also a huge red flag.
You should have the confidence that any call you make to the provider will give you same-day results. Companies that force you to call multiple times to solve the same problem are not worth your time or your money.
Find the Right Plumbing Software for Your Company Today
The days are gone when plumbers were limited to telephones and in-person visits to run their businesses. These days, plumbing software does most of the heavy lifting for you and frees up your schedule to handle the actual service and maintenance calls. Keep the above tips in mind as you shop around for plumbing software, and you won’t go wrong.
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